I help enterprise software companies create effective content for websites, demand capture, social media, webinars, and sales. My work in AI, DevOps, mobile, security, and automation has appeared on Fortune, Forbes, TechCrunch, DarkReading, DZone, VentureBeat, The Next Web, and many other corporate websites.
AI & Automation
- How Agentic Platforms Work with Humans and Systems
- Elevate Recorded Meetings to Enterprise Knowledge
- MCP – Hype, Risk, and Enterprise Reality
- AI Agents—What Lies Beneath
- Your TeenAGENTer
- From AI Agent Chaos to Coordinated Success
- AI Agents—Security Asset or Hidden Risk?
- Avoiding LLM Lock-In: Why Enterprises Need “Hot Swap” Capabilities
- DeepSeek AI: Embracing Flexibility in a Rapidly Evolving Landscape
- Chasing Agents
- You Don’t Need to Know Your Future
- A PE Leader’s Guide to Supporting Portcos in AI Projects
- Mastering AI Outputs: A Review of Prompt Engineering Guides
- You Can Buy Half the AI You Need, the Other Half is Unique to You
- What is an Agentic Platform and Its Essential Capabilities?
- There’s No “I” in LLM: Why Large Language Models are Not Automation
- Document Understanding and the Power of Entity Extraction
- Moving Beyond Traditional IDP and OCR to AI-Driven Solutions
- How AI Delivers Real-Time Answers to Unforeseen Questions
- How AI is Improving Document Understanding
- How to Set Up an AI Virtual Assistant to Answer Questions
- Healthcare Organization Transforms HR Operations with Krista
- Transforming HR Solutions with AI Assistance
- Streamlining Call Center Operations and Onboarding with Krista
- Global BPO Firm Automates Invoice Processing with Krista
- AI and HR: Insights from SHRM 24 that Every HR Professional Needs to Know
- The Art of the Possible: Practical AI and Automation Use Cases for HR
- How to Protect Your Company Data When Using LLMs
- Understanding LLM Jailbreaking: How to Protect Your Generative AI Applications
- GenAI: The Illusion of Simplicity
- Unpacking the Shared Assessments Summit: How AI and Automation is Revolutionizing Risk Management
- March 04, 2024The Analogy: Power BI and Krista
- This is Your AI Copilot Speaking
- What TPRM Professionals Think About AI
- Enhancing AI Precision with Retrieval Augmented Generation
- 2024 AI Outlook: What Business Leaders Need to Know
- The Future of Third-Party Risk Management
- AI Fear and the Fear of Missing Out
- The LLM Leaderboard is Far from Settled
- Generative AI for Agile Knowledge Management
- Following Up on the AI Executive Order: Our Response to Your Queries
- GenAI is Great, But…
- Generative AI is Only 5% of the Solution
- You Don’t Need a $900,000 AI Engineer
- Harnessing AI-Driven Automation for Efficient Third-Party Risk Management
- How to Choose an LLM
- Rise of the Prompt Engineer
- How to Limit LLM Hallucinations
- The State of Generative AI
- Translating Machine Learning Model Performance Into Business Value
- Global CPA Firm Revolutionizes Audit Processes with AI-led Automation
- Revolutionizing eCommerce: How AI-driven Automation Transformed a North American Store’s Customer Service Operations
- What is Predictive Analytics?
- Using Automation to Orchestrate Your People
- Decoding the Value of Generative AI
- How to Properly Govern Your AI Data
- AI Should Help You “Do” Things
- Krista 2023 AI Trust Survey
- How to Integrate Generative AI into Your Enterprise
- Change Your Tech–Not Your People
- What is AI Orchestration?
- Competing for the Future
- How to Tell When a Product Is Truly Powered By AI
- SEC Proposes New Cybersecurity Risk Management, Strategy, Governance, and Incident Disclosure Rules
- Risk Management Challenges with Third-Party Supply Chains
- Challenges with Third-Party Risk Assessments
- Prioritizing Your AI Projects
- What it Means to Trust AI
- Using AI for email Replies
- ChatGPT Elevated Our Expectations
- Don’t Test Me
- You are Going the Wrong Way
- Where is Conversational AI Going?
- Make Your Systems Look Like More of the Same
- The Future of RPA
- How to Comply with SR 11-7: Guidance on Model Risk Management
- How to use Artificial Intelligence (AI) to Respond to email
- Machine Learning Operations (MLOps)
- Call Center Automation: What is it and What’s the Future?
- Types of Machine Learning
- Chatbots Vs. Conversational AI – What’s the difference?
- Everything You Need To Know About the Increasing Role of AI in Restaurants
- Advanced Restaurant Technology You Can Install Today
- How to Attract, Hire, and Retain Quality Restaurant Employees
- What is Conversational AI?
- 11 Machine Learning Examples
- Artificial Intelligence (AI) vs. Machine Learning
- How to Decrease the Cost of AI
- What is Intelligent Automation
- Intelligent Automation vs. RPA – What’s The Difference?
- What is the Future of RPA?
- Why You Have an Automation Backlog
- Low Code Application Platforms Require Software Development Skills
- 13 Reasons CIOs Worry About Citizen Developers Building Enterprise Apps – VentureBeat
- Why You Shouldn’t Build a Knowledge Base for Your Bot
- How to Successfully Operationalize Machine Learning
- What is Intelligent Security Automation and Why You Need It
- Digital Transformation Successes and Failures
- The Future of Intelligent Automation
- What is Most Difficult About Maintaining Automation?
- Your Current Automation Approach is Unsustainable
- Chatbots: Tip of the Intelligent Automation Iceberg
- What’s the Real Forecast this Quarter?
- DevOps Automation Without the Manual Steps
- Call Centers are Complex Places to Work
DevOps
I’ve written about DevOps, application development, continuous delivery, and automated testing since 2007. Many of the articles were created for ITKO, CA Technologies, and an industry blog, servicevirtualization.com. You can read many of my DevOps articles here.
- Best DevOps Conferences for 2020
- How I Explained DevOps to My Dad
- How a CIO Transformed a Trash Giant’s IT Culture
- Patrick Debois: Size Doesn’t Matter When It Comes to DevOps
- Gene Kim: For The Prepared, DevOps Naysayers Help The Movement
- Is It Even Possible for DevOps to Take Apart Silos?
- Is DevOps Overhyped or the Real Thing?
- Sorry, My Alarm Did Not Wake Me
- That Wasn’t a Sale, That was a Massive DevOps Screwup
- The Perfect Storm: Huge Opportunity or Enormous Risk?
- Biggest Problem for Application Development: We’re Scared
- Gene Kim and the DevOps Unicorn
- Shift Left Tour
Mobile Security
I wrote about mobile security, mobile malware, and mobile vulnerabilities as part of my work at Zimperium. You can read some of my articles here.
Top Mobile Finance Apps Consistently Failing Security and Data Privacy Tests
Securing Our Mobile Banking App
Threat Advisory: BlackRock Mobile Malware
2020 Mobile App Breaches, Failures, and Data Leaks
Take Heed: Latest Research Shows Mobile Banking Apps are Not Created Equal
Mobile Banking Apps Are a Valuable Asset
Pokémon Go Security Cost of Catching ’em All