Susan Ganeshan is the CMO of Clarabridge. Clarabridge helps hundreds of the world’s leading brands understand and improve their customer experience.
In this episode, Susan and I discuss how she reorganized her staff to make best use of the high cost resources. Susan expands on data driven decisions she makes and metrics she monitors on a weekly, monthly or quarterly basis. She then provides details on tools she is using and how these help create conversations for sales so they can ultimately help their customers.
- LinkedIn – https://www.linkedin.com/in/susan-ganeshan-088129
- Twitter – https://twitter.com/sganeshan
- Website – http://www.clarabridge.com
- Rybbon – http://www.rybbon.net/